Add Message to Ticket

Add a support response to a ticket.

Endpoint

INFO

POST /api/v1/dashboard/tickets/{ticket}/messages

Headers

Header	Value	Required
Content-Type	application/json	Yes
Accept	application/json	Yes
Authorization	Bearer {token}	Yes

Path Parameters

Parameter	Type	Description
ticket	integer	Ticket ID

Request Body

Parameter	Type	Required	Description
message	string	Yes	Message content
attachments	array	No	Array of attachment URLs
internal	boolean	No	Internal note (not visible to client)

Example Request

curl -X POST https://api.daakey.com/api/v1/dashboard/tickets/1/messages \
  -H "Content-Type: application/json" \
  -H "Accept: application/json" \
  -H "Authorization: Bearer {token}" \
  -d '{
    "message": "The technician has arrived at your location. Please meet them at the vehicle.",
    "internal": false
  }'

Response

Success (201)

{
  "success": true,
  "message": "Message added",
  "data": {
    "id": 5,
    "message": "The technician has arrived at your location. Please meet them at the vehicle.",
    "sender": {
      "type": "support",
      "id": 2,
      "name": "Support Agent"
    },
    "internal": false,
    "attachments": [],
    "created_at": "2024-01-15T12:00:00Z"
  },
  "request_id": "uuid",
  "timestamp": "2024-01-01T00:00:00.000Z"
}

Notes

• Internal messages are only visible to dashboard users
• Adding a message may send notification to client