List Support Tickets

Retrieve a paginated list of support tickets.

Endpoint

INFO

GET /api/v1/dashboard/tickets

Headers

Header	Value	Required
Accept	application/json	Yes
Authorization	Bearer {token}	Yes

Query Parameters

Parameter	Type	Default	Description
status	string	-	Filter: open, in_progress, resolved, closed
priority	string	-	Filter: low, normal, high, critical
category	string	-	Filter by category
assigned_to	integer	-	Filter by assigned user
page	integer	1	Page number
per_page	integer	15	Items per page

Example Request

curl -X GET "https://api.daakey.com/api/v1/dashboard/tickets?status=open&priority=high" \
  -H "Accept: application/json" \
  -H "Authorization: Bearer {token}"

Response

Success (200)

{
  "success": true,
  "message": "Tickets retrieved",
  "data": [
    {
      "id": 1,
      "reference": "TK-2024-00001",
      "subject": "Vehicle not starting",
      "status": "open",
      "priority": "high",
      "category": "vehicle_issue",
      "client": {
        "id": 1,
        "name": "John Doe",
        "email": "john@example.com"
      },
      "booking": {
        "id": 50,
        "reference": "BK-2024-00050"
      },
      "assigned_to": null,
      "messages_count": 3,
      "last_message_at": "2024-01-15T11:00:00Z",
      "created_at": "2024-01-15T10:00:00Z"
    }
  ],
  "meta": {
    "current_page": 1,
    "last_page": 5,
    "per_page": 15,
    "total": 72
  },
  "request_id": "uuid",
  "timestamp": "2024-01-01T00:00:00.000Z"
}