Ticket Details

Retrieve the full conversation history and details of a support ticket. This endpoint returns all messages exchanged between you and the support team, including any attachments.

The ticket detail view is used to display the complete conversation thread, allowing users to review past messages and continue the discussion with support staff. When you view a ticket, all unread messages are automatically marked as read.

If the ticket is linked to a booking, the response includes booking details to provide context about the related rental.

Endpoint

INFO

GET /api/v1/client/tickets/{ticket}

Headers

Header	Value	Required
Accept	application/json	Yes
Authorization	Bearer {token}	Yes
X-Agency-Signature	{signature}	Yes

Path Parameters

Parameter	Type	Description
ticket	integer	Ticket ID

Example Request

curl -X GET https://api.daakey.com/api/v1/client/tickets/1 \
  -H "Accept: application/json" \
  -H "Authorization: Bearer {token}" \
  -H "X-Agency-Signature: {signature}"

Response

Success (200)

{
  "success": true,
  "message": "Ticket retrieved",
  "data": {
    "id": 1,
    "reference": "TK-2024-00001",
    "subject": "Vehicle not starting",
    "status": "in_progress",
    "priority": "high",
    "category": "vehicle_issue",
    "booking": {
      "id": 5,
      "reference": "BK-2024-00005",
      "vehicle": {
        "id": 1,
        "plate_number": "ABC-123",
        "brand": "Toyota",
        "model": "Corolla"
      },
      "start_date": "2024-01-15T10:00:00Z",
      "end_date": "2024-01-15T18:00:00Z"
    },
    "messages": [
      {
        "id": 1,
        "message": "I am unable to start the vehicle. The dashboard shows an error message.",
        "sender": "client",
        "sender_name": "John Doe",
        "attachments": [],
        "created_at": "2024-01-15T10:00:00Z"
      },
      {
        "id": 2,
        "message": "Thank you for contacting us. Could you please share a photo of the error message?",
        "sender": "support",
        "sender_name": "Support Team",
        "attachments": [],
        "created_at": "2024-01-15T10:15:00Z"
      },
      {
        "id": 3,
        "message": "Here is the photo.",
        "sender": "client",
        "sender_name": "John Doe",
        "attachments": [
          {
            "url": "https://api.daakey.com/storage/tickets/1/error.jpg",
            "type": "image"
          }
        ],
        "created_at": "2024-01-15T10:20:00Z"
      },
      {
        "id": 4,
        "message": "Our technician is on the way to your location. ETA: 15 minutes.",
        "sender": "support",
        "sender_name": "Support Team",
        "attachments": [],
        "created_at": "2024-01-15T11:00:00Z"
      }
    ],
    "created_at": "2024-01-15T10:00:00Z",
    "updated_at": "2024-01-15T11:00:00Z"
  },
  "meta": {
    "agency_id": 123,
    "agency_code": "AGENCY123"
  },
  "request_id": "uuid",
  "timestamp": "2024-01-01T00:00:00.000Z"
}

Error (404)

{
  "success": false,
  "message": "Ticket not found",
  "data": null,
  "request_id": "uuid",
  "timestamp": "2024-01-01T00:00:00.000Z"
}

Notes

• Messages are returned in chronological order
• Viewing a ticket marks all messages as read